Who is responsible

Yanzhu Yang operates Orbline. Our Privacy Officer is responsible for privacy questions, requests and complaints. Contact: support@yyzforgame.com.

Information we handle

• Account and installation identifiers. A random installation ID, the guest account ID and player ID, and authentication credentials that keep you signed in. The authentication service stores a hash of the installation ID.
• Game information. Your chosen player name, avatar, commander level, heroes, resources, teams, progress, battle results, summon history, mail, settings, friend relationships, friend requests and block list.
• Safety reports. The reported player, the reason and any note you submit, a snapshot of the reported profile, and moderation decisions.
• Technical information. Platform, app version, build number and language. Our hosting and security services process your IP address and necessary request metadata to deliver the service, prevent abuse and diagnose connection failures. These operational records are not used for advertising or cross-app tracking.
• Support correspondence. If you email us, we receive your email address and the information and attachments you choose to send. You do not need to provide an email address to start playing.

The current game has no advertising, third-party analytics, uploaded gameplay analytics, crash-reporting SDK or in-app purchases. We do not request your real name, contacts, precise location, photos or microphone access. Please do not put contact details or other private information in your player name or a report.

Why we use information

We use this information to create and authenticate your guest account; save and restore progress on the same installation; calculate game results and rewards; provide friend features; prevent cheating and harmful names; handle reports, blocks, deletion and support requests; and maintain the security and reliability of the service. We do not sell personal information, use it for targeted advertising, or track you across other companies’ apps or websites.

What other players can see

Other players may see your player name, avatar, commander level and the game profile needed for friend features. They cannot see your installation ID, authentication credentials, block list or who submitted a report. The puzzle-wide best result shows a move count and a player count, without player names.

Service providers and hosting

The game backend and database are hosted in Canada, using Amazon Web Services and Supabase. We use Cloudflare for DNS, HTTPS delivery and network protection. These providers process information needed to supply their services under their own security controls; some network delivery and support processing may occur outside Canada. We do not promise that every network operation stays in Canada. We limit staff access to people who need it to operate the game or handle your request. We may disclose information when required by law or when necessary to address a serious security issue, subject to applicable law.

Retention and deleting your account

We keep the information needed to provide your account while you use it. You can request deletion in the game: Settings → About & Privacy → Delete Account, then complete both confirmations. Email is not required. The account becomes inaccessible immediately and the player is removed from social discovery. The service schedules permanent account and gameplay-data removal after 7 days. Deletion includes the authentication account, progress, friends, mail, snapshots and associated player records.

Deletion is completed, including expiry of backup copies, within 30 days of your request. Backups are restricted recovery copies, are not used for normal play, and are rotated automatically. If we restore a backup, deletion requests are reapplied before restored data is made available. Information we are legally required to retain, if any, is restricted to that purpose. Historical billing records, if any exist, are detached from the live player and retain a non-public reference; a hashed reference is not a promise of complete anonymity. This version does not offer purchases.

If you cannot access the game, contact support at the address below. We may ask for the minimum information needed to verify control of the account. Starting again after deletion creates a new guest account; deleted progress cannot be recovered.

Your choices and privacy rights

You can change your name and settings in the game and remove friend relationships or blocks. Subject to applicable law, you may ask to access or correct personal information, obtain an explanation of how it is used or shared, request an available portable copy, withdraw consent, or make a privacy complaint. Some information is necessary to run an online account; withdrawing permission for that use may require account deletion.

Write to our Privacy Officer: support@yyzforgame.com. We verify requests proportionately, respond within the applicable legal period, and explain any lawful exception or extension. We do not require government identification by default. You may also contact the Office of the Privacy Commissioner of Canada, the Commission d’accès à l’information du Québec, or another authority with jurisdiction. These rights do not limit protections under PIPEDA, Québec’s private-sector privacy law as amended by Law 25, or other applicable law.

Children and young players

Orbline is not directed to children under 13. Do not use the game if you are under 13. If you are older but have not reached the age at which you may agree to these terms on your own, ask a parent or guardian to review them with you. If you believe a child under 13 has provided personal information, contact support@yyzforgame.com so we can investigate and take appropriate action.

This website and policy updates

These policy and support pages do not use advertising, analytics, browser storage or a contact form. The selected language is carried in the page address. The hosting provider still processes the network information needed to deliver the page. We will update the date on this policy when practices change and provide additional notice or obtain consent where required.

Contact

Game support: support@yyzforgame.com
Privacy requests and complaints: Privacy Officer — support@yyzforgame.com
Operator: Yanzhu Yang